The Public Complaints Commission (PCC), Nigeria’s Ombudsman, has concluded a capacity-building workshop for its staff from the North-West geopolitical zone to improve skills in investigative reporting, documentation, mediation, and interview techniques.
The two-day training, held in Kano, was aimed at strengthening professionalism and enhancing service delivery across the Commission’s offices in the region.
Declaring the workshop open, the Federal Commissioner for Kano State, Mr Ibrahim Zakari-Sarina, represented by the Acting State Director of Investigation, Malam Idris Ahmad-Muhammad, emphasized the importance of continuous staff development to ensure effective complaint handling, thorough investigations, and accountability.
Zakari-Sarina said the Commission was committed to regular staff training, noting that improved competence would lead to faster resolution of complaints, better documentation, transparency, and increased public confidence in PCC operations.
The training featured sessions on standard interview procedures, mediation and conflict resolution, investigative reporting, documentation techniques, ethical conduct, and case-study analysis.
Participants from PCC offices across the North-West expressed gratitude for the opportunity to enhance their skills, highlighting the training’s relevance to report writing, case management, and mediation.
Resource persons included Dr Halima Abdullahi Baba, who spoke on “Prevention, Risk Mitigation and Institutional Reforms in Public Service” and “Ethics, Understanding Corruption, Misconduct and Abuse of Office,” and Dr Sheriff Alade-Bamidele, who presented on “A Comprehensive Guide to Investigation Planning and Management in the Public Service,” stressing that well-planned investigations promote fairness, accountability, and integrity.
