The Kano Electricity Distribution Company (KEDCO), in partnership with FUCIL Datatech Limited, on Friday commissioned self-service ATM-enabled electricity payment kiosks aimed at improving customer convenience and strengthening digital service delivery.
The kiosks are designed to enable consumers to purchase prepaid electricity tokens and pay postpaid bills securely and efficiently. The initiative forms part of KEDCO’s ongoing digital transformation and customer-focused strategy.
Speaking during the commissioning in Kano, KEDCO’s Managing Director/Chief Executive Officer, Dr Abubakar Shuaibu-Jimeta, described the launch as a milestone in the company’s vision to prioritise customers.
“Whatever we do at KEDCO, the first consideration is the customer, how it affects them, how effective it will be, and how happy it will make them,” he said.
He explained that the initiative aligns with the company’s broader digitisation drive aimed at ensuring convenience, reducing service friction and enhancing operational efficiency.
“Every customer deserves seamless access to services. Today’s launch is just the start; we will expand these kiosks across our franchise states,” Shuaibu-Jimeta added.
Also speaking, the Managing Director of FUCIL Datatech Limited, Mrs Chioma Eugenia-Iwuagwu, said the technology was developed to reduce congestion, minimise human interference and enhance revenue assurance.
“Our mandate is to deliver secure, scalable, and innovative digital solutions that enhance operational efficiency while elevating customer experience,” she stated.
On his part, KEDCO’s Chief Finance Officer, Alkasim Uthman, said the introduction of the self-service machines was aimed at giving customers greater control, respecting their time and fostering trust.
“Every transaction is recorded digitally, every token generated instantly. This initiative improves customer experience, strengthens revenue assurance, and advances our digital transformation,” he said.
He added that the kiosks would provide 24-hour access to electricity payments, particularly in high-traffic areas, describing the development as a significant step towards modernising service delivery in Kano’s power sector.
The News Agency of Nigeria reports that the project is expected to be expanded across KEDCO’s franchise states in due course.
NAN
