The Police Service Commission (PSC) has announced plans to establish an AI-enabled digital complaints response and case management system to strengthen ethical policing and accountability in Nigeria.
The initiative was discussed during a meeting between the Commission and the Nigeria Employers Consultative Association (NECA) on Tuesday in Abuja. NECA’s Director General, Adewale-Smatt Oyerinde, led the association’s delegation to the PSC headquarters.
According to a statement signed by Ikechukwu Ani, Head of Press and Public Relations for the PSC, the meeting focused on developing a “workable joint implementation of an AI-enabled digital complaint response and case management system for the protection of employers’ rights and promotion of ethical policing in Nigeria.”
PSC Chairman, DIG Hashimu Argungu (rtd), who received the delegation alongside Justice Paul Adamu Galumje, Commissioner representing the Judiciary, and DIG Taiwo Lakanu (rtd), Commissioner representing the Police, expressed optimism about the collaboration.
Argungu said the Commission was committed to leveraging digital tools to enhance police accountability and public trust.
“Your ideas will help us grow positive policing, and we are happy you are here to assist us,” he told the NECA delegation.
He explained that the proposed system would serve as a mechanism to track, analyze, and respond to complaints in real-time, ensuring fairness and transparency for both citizens and police officers.
On his part, NECA’s Director General, Oyerinde, emphasized the private sector’s role in promoting good governance and ethical standards.
“NECA is the voice of the private sector. We want to assist the Commission in handling complaints to ensure integrity and reduce the incidence of extortion and corruption in the system,” he said.
“We represent the interest of the Nigerian private sector and collaborate with strategic government agencies to champion the interests of corporate and critical sectors of the economy.”
Oyerinde further pledged that NECA would provide free training for PSC staff at its academy in Abuja to enhance digital literacy and case management skills among the Commission’s workforce.
The PSC said the meeting marked the beginning of a strategic partnership between the Commission and NECA aimed at deploying technology-driven solutions to promote professionalism, accountability, and ethical conduct within the Nigeria Police Force.
