The National Emergency Management Agency (NEMA) has reiterated its commitment to quality service delivery aimed at improving disaster risk management across the country.
This statement was made by the Director-General of NEMA, Zubaida Umar, during the 2024 NEMA Customer Service Week held on Tuesday in Kano.
The event, themed “Above and Beyond,” brought together representatives from the Red Cross Society, the State Emergency Management Agency (SEMA), and other relevant stakeholders.
Umar noted that the initiative is part of a global movement recognizing the vital role of customer service in organizations and among service providers. Represented by Dr. Nuraddeen Abdullahi, Coordinator of the Kano Territorial Office, she emphasized the significance of Customer Service Week to NEMA’s operations.
“Any successful agency must be committed to delivering exceptional service to its customers, stakeholders, and in our case, those we serve are often the most vulnerable members of society who are victims of emergencies and disasters.
“Our customers, whether they are victims of natural disasters, displaced persons, or communities affected by disasters, rely on us to provide timely, efficient, and compassionate assistance,” she stated.
Umar praised the agency’s staff for their resilience and perseverance in the face of challenges during emergencies.
“Your ability to remain calm, collected, and focused on the needs of those affected is invaluable. The empathy, professionalism, and dedication you display when dealing with affected individuals and communities speak volumes about NEMA’s core values of service, integrity, and humanity,” she added.
The NEMA Director-General urged personnel to remain committed to quality service delivery, highlighting that “teamwork remains one of the agency’s strongest assets.”
“As we are in an era where technology is changing the landscape of emergency management, let us embrace innovation and continuously improve our systems and processes to better serve the public,” Umar said.
She also emphasized the need for collaboration across various departments and with external partners to effectively tackle complex emergency situations.
“Together, we will continue to build a stronger and more responsive agency that stands ready to serve the people of this nation in their times of greatest need, above and beyond their expectations,” she affirmed.
